REFUND POLICY

Refund Policy

Last updated: January 2026

At IPTVTrialNow, we want customers to test our service with confidence. This Refund Policy explains when refunds may be available for IPTV subscriptions, reseller plans, and related services.

1. Free Trial First

We recommend using our IPTV Free Trial before purchasing a paid subscription. The free trial allows you to check channel quality, device compatibility, streaming performance, and available content before ordering.

2. Refund Eligibility

Refunds may be considered if the service does not work after our support team has attempted to help you resolve the issue.

To be eligible for a refund, you must:

Contact our support team within the refund period
Explain the issue clearly
Allow us to troubleshoot and provide setup assistance
Confirm that your device and internet connection meet basic streaming requirements

3. 10-Day Money Back Guarantee

Some subscription plans may include a 10-day money back guarantee. This applies only when the issue is related to service access or major technical problems that cannot be resolved by our support team.

4. Non-Refundable Cases

Refunds may not be available in the following cases:

You changed your mind after receiving access
You provided incorrect device or login information
Your internet connection is unstable or too slow
Your IPTV app or device is not properly configured
You refused setup support or troubleshooting
The requested content, channel, movie, or event is temporarily unavailable
The subscription has been used for a significant amount of time

5. Reseller Plans

IPTV reseller credits and reseller panel purchases are generally non-refundable once credits are delivered or activated. Please ask all questions before purchasing a reseller plan.

6. Service Availability

IPTV services may occasionally be affected by maintenance, server updates, channel changes, app issues, or internet provider restrictions. Temporary interruptions do not automatically qualify for a refund.

7. How to Request a Refund

To request a refund review, contact us on WhatsApp with your order details, device type, subscription plan, and a clear explanation of the problem.

8. Refund Processing

If your refund request is approved, we will provide instructions and process the refund using the available payment method. Processing time may vary depending on the payment provider.

9. Contact Us

If you have questions about this Refund Policy, please contact our support team.